Shipping & Returns

Shipping

Service will be provided by UPS. DF Mavens will be packed in a reusable styrene cooler with dry ice. Shipping destination determines the amount of dry ice that is used.  It's best to open the package immediately upon arrival and to place the contents in your freezer.  Make sure to handle dry ice with gloves.

 We guarantee that your package will arrive frozen.  If you are shipping as a gift, do not worry - all of our packages are marked "keep frozen" and "perishable". 

 In addition, each package contains a card with instructions for proper handling of dry ice.

 Service outside the U.S. currently not available.

 UPS cannot deliver to a P.O. Box.

 

Shipping Options

UPS Next Day Air Saver - Your package will be delivered by the end of the next business day after it has been shipped. Delivery time can vary based on area, but can be as late as 8:00 p.m. to residences and 5:00 p.m. to businesses. The shipping rate varies among zip code. 

Once your order has shipped, you will receive a ship notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification email.

Returns

We do not accept returns. 

Please do not attempt to send frozen items back to us. If we have made a mistake, we are more than happy to correct it. Please go online and send us your inquiry.